The Importance of Internal Customer Service in Senior Care: Part 1
6:00
YouTubeDr. Jim Collins
The Importance of Internal Customer Service in Senior Care: Part 1
One of the most forgotten forms of customer service begins under your roof among your team members. I’ve always believed that the way employees treat each other is a direct reflection of how they will treat residents and family members. As I travel throughout skilled nursing and assisted living communities, I keep an open eye to the behaviors ...
144 viewsMay 27, 2020
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