Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new ...

Salesforce's Alice Steinglass explains how Agentforce for Developers can help an enterprise craft and deploy AI agents that will help businesses automate work.

Artificial intelligence has cut down the noise and boosted accuracy to help real time translation flourish – but there’s still more progress to be made.

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Don't impose onsite, hybrid or remote workplace policies based on personal preference. Find a way to collect data to inform ...

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected ...

Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: RingCentral's RingEX now includes AI ...

IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment. RingEX now ...

The new suite underscores AI’s increasing role in delivering personalized customer experiences while ensuring compliance with industry regulations.

In customer service, building trust in AI is crucial for its effectiveness and long-term acceptance. Two Ai implementations are already in play in the customer experience: Natural language processing ...

It’s only a matter of time before a storm tests your organization’s communications infrastructure. Here’s how to stay connected.