A retired lawyer lost the money in a tech support scam, a type of online fraud that is surging. Citibank said it couldn’t recover the funds, which criminals wired from inside his account. David Welles ...

Meta is launching a new centralized support hub for Facebook and Instagram users, the company announced on Thursday, adding that its prior support options haven’t “always met expectations.” Within the ...

You've finally done it. You have finally joined the 21st century and bought a streaming device. Now you can binge and catch up on all the great TV content you've heard about. You take it out of the ...

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Last week, Microsoft announced that it would no longer use ...

SAN FRANCISCO, July 18 (Reuters) - Microsoft (MSFT.O), opens new tab on Friday said it will stop using China-based engineers to provide technical assistance to the U.S. military after a report in ...

Hackers in recent months have disrupted retail sales in the U.K. and U.S. and stolen hundreds of millions of dollars from crypto holders by targeting the outsourced call centers that many American ...

New York City has launched a new pilot program to expand digital literacy skills by bringing technology support directly to affordable housing developments and community centers. The latest initiative ...

BEIJING/SHANGHAI, March 5 (Reuters) - China said on Wednesday it would boost support for the application of artificial intelligence (AI) models and the development of venture capital investment, in a ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

Microsoft has started testing a new "scareware blocker" feature for the Edge web browser on Windows PCs, which uses machine learning (ML) to detect tech support scams. Scareware scams (also known as ...

Jesse Orrall (he/him/his) is a Senior Video Producer for CNET. He covers future tech, sustainability and the social impact of technology. He is co-host of CNET's "What The Future" series and Executive ...

Tech support scams have risen significantly in recent years. According to the Internet Crime Complaint Center, consumers and businesses lost almost a billion dollars ($924,512,658) to tech support ...