The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...

TROY, Mich.: 17 Dec. 2025 — According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver of declining ...

Tires are the only physical part that touches the ground at all times. This makes them invaluable for safety, performance, efficiency, and comfort. The current U.S. tire market is vast. It encompasses ...

Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage incidents rise. The J.D. Power 2025 Electric Utility Business Customer ...

In addition to the government shutdown, economic data blackouts, and volatile tariff rate changes, there is another, yet mostly unnoticed, threat to the very functioning of U.S. economy: high profits, ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. The survey took place from September 2024 to August 2025, ...

When it comes to online shopping, Amazon is king... or is it? This retail giant dominates online sales, yet when it comes to customer satisfaction, it falls behind a brand that some may consider an ...

A study keeping tabs on customer satisfaction across dozens of industries found yet again that while Buc-ee's is highly-rated, its shoppers aren't as content as they are with other corner stores. This ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Automakers live or die based on how the public perceives them and their vehicles because it typically reflects the decisions made by prospective buyers before even setting foot on a dealership lot. On ...