Using over 20 years of experience in communications technology as his foundation, Jeremy Duke established Synergy Research Group in 1999, and today serves as chief analyst. His expertise and ...
For years, enterprises have worried about technical debt, the long-term costs created by taking shortcuts in software development. Now, thanks to the growing prevalence of generative AI applications ...
Conversational AI has been around for decades, going back to the first instances of automatic speech recognition (ASR) and natural language understanding and processing (NLU/NLP). These technologies ...
Today, ServiceNow announced several new agentic AI capabilities for its platform: AI Agent Studio, which allows an organization to build and customize AI agents; pre-built AI Agents designed for IT, ...
Contact center agent churn has traditionally been high. “Attrition in the US right now is about 30% on average, and that’s been pretty standard for the past seven or eight years,” said Steve Morrell, ...
Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...
On its FY2026 Q2 earnings call, Microsoft announced they now have 15 million paid Microsoft 365 Copilot seats, or 3.3% of the 450 million paid commercial M365 seats. Microsoft 365 Copilot Paid Seats ...
In 2025, generative and agentic AI-powered receptionists emerged as one way for businesses to present a more interactive, 24x7 presence for customers since these products can take limited, autonomous ...
Six years after the lockdown propelled the company's adoption in workplaces, Zoom continues its expansion into all facets of enterprise-level comms — as highlighted by its diverse product portfolio, ...
Mitel CEO Mike Robinson took the helm during a turbulent year for the company. In March 2025, Mitel entered Chapter 11 bankruptcy and then emerged in June 2025 having completed its financial ...
Hannah Warfel is the Associate Editor for No Jitter; they joined the site in September 2023. They cover data management, analytics and business intelligence. They have a background in publishing and ...
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