In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...

Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...

Since its creation, patience and rarity have been traditions at Chanel. It was not until 1924 that Chanel allowed its customers to buy N°5 anywhere other than rue Cambon in Paris. In Passy, the story ...

« Ce texte est le récit de plusieurs hospitalisations sous contrainte que j’ai vécues. Mais il existe une possibilité de renaître de tout ça et d’avoir une vie pleine de sens. » Intérieur nuit, ...

If a Donald Trump clone were to take the helm of a major outsourced customer experience (BPO) company tomorrow, he would likely update his famous MAGA slogan with a new acronym: MCCGA. After the "wild ...

‘Last Friday, at a works council meeting, the management of Teleperformance France presented its social partners with a transformation and reorganisation plan for France, and proposed a voluntary ...

On Wednesday 19 June in New York, TP presented Future Forward, its new strategic plan to accelerate its growth and transformation. The plan is jargon-laden and overdue, and seems to demonstrate that ...

Two million views in one year for a French independent film illegally distributed by Webedia (Boxoffice) on YouTube call for an attack by the producer. Manuel Jacquinet – co-writer and executive ...

At the end of 2023, the employees of Onclusive, a French company based in La Défense and a key player in media monitoring in France, became the actors of the first redundancy plan in France caused by ...

An exclusive interview with Laurent Uberti, CEO and co-founder of Foundever, who gives us the lowdown on the BPO purchases made by his competitors (Teleperformance, Concentrix, Majorel, Webhelp), the ...

In Arles, we booked and stayed at the Nord-Pinus, recently renovated, independently run. Directly through the establishment's website. Can one, in the hospitality industry — a complex trade — do ...

C’est une authentique spécialiste de l’énergie et de l’expérience client qui vient de rejoindre, avenue Bosquet à Paris, la licorne du stockage de l’énergie et des stations de recharge haute puissance ...