ITIL Processes The knowledge of ITIL is divided into five core publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Incident Management is responsible for restoring service and is considered a data- gathering process that is critical to supporting other ITIL processes. The Service Desk is a functional group that ...

ITIL, the IT service management (ITSM) best practice framework, has come on in leaps and bounds since it was first introduced due to theUK government's disillusionment with the way that ...

Beyond executive sponsorship, “people” are critical to ITIL’s success. But too often, Forrester finds that I&O executives invest more time and energy improving processes or selecting ...

In addition, the efficiencies ITIL processes bring to the Air Force will compensate for staff reductions called for in Program Budget Decision 720, which Maj. Jenrett says amounts to 4,000 personnel.

Agile sounds quite opposite to the strict ITIL processes, they can work together pretty well in IT service management.

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year.

What is ITIL? The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying ...

They need solutions that take the complexity out of ITIL, and enable them to adapt to their changing business needs while ensuring they are standardizing service lifecycle processes while ...

"Agiloft's agile approach to ITSM and ITIL shows an ongoing commitment to industry best practices," said David Ratcliffe, president of Pink Elephant. "With PinkVERIFY certification, enterprises ...