Better to lose one out of 50 customers–especially if that customer is taking 10 times the time and effort to deal with.

How to Deal With Difficult Customers Plain and simple? These 7 strategies work very well when dealing with rude, demanding people.

How to Deal With a Customer Who Insults You. An angry or insulting customer can push your buttons just as anyone else might. As a business owner, your challenge comes when you must remain polite ...

If you let a negative review pass without responding, your silence could speak volumes to potential customers.

What experts say about how to deal with bad customer service involving your money CHICAGO (CBS) – Lately, a rash of CBS 2 viewers have reached out about their battles with banks.

Tell the customer you will personally handle the problem, then make sure to keep your word. Follow up with the customer after a few days to see if he is feeling better about the situation.

The customer isn't always right. In some cases, they are just plain wrong. Here's what to do.

Customer objections offer unique opportunities if you see them the right way.