Be that as it may, the on-line form is a good approach for one aspect of the issue. But we also need to assume trainability and intelligence, not robot-like reactions, on the part of help-desk ...

As an example, following your help-desk lead: a help-desk application accepts tickets for issues automatically in response to e-mail to a specified address. A new ticket is always created for each ...

Fixed-price contracts for IT managed services have been touted for a few years by government agencies and industry as a path forward to innovation and cost savings for both sides of the federal ...