Social Security's 2026 customer service changes affect how you book appointments, call for help, and update your account.
When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...
Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...
Social Security’s telephone customer service sucks, acting leader admits. Many senior citizens agree
Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...
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Changes at Social Security Administration may impact customer service, benefit payments, experts say
Staff cuts and policy changes at the Social Security Administration are going to make Social Security benefits harder to access for many, experts say. New reports that the SSA plans to migrate from an ...
The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...
The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...
AARP says Social Security's service is deteriorating and urges the agency to rethink coming changes. The share of callers to SSA who got a prerecorded disconnect message surged between February and ...
Report from Elizabeth Warren calls Trump administration cuts to Social Security Administration ‘catastrophic’ ...
The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...
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