Talkdesk, a provider of customer experience technology, today launched Talkdesk Express, an enterprise-grade customer service solution for small businessess to self-manage multi-channel customer ...

Kore.ai, a provider of conversational and generative artificial intelligence, is partnering with Microsoft, expanding its deep integration with Microsoft's cloud and AI ecosystem. The partnership ...

Sinch, providers of the Customer Communications Cloud, is partnering with OneReach.ai., a conversational artificial intelligence provider, to help companies deploy customized agentic AI experiences ...

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance.

ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle.

ShopSight, a technology startup, has launched as a company with a platform powered by generative artificial intelligence to help companies connect with their audiences, aligning with changing customer ...

GoTo, a provider of cloud communications and IT, has added more than 100 features to GoTo Connect, combining omnichannel customer experience, artificial intelligence solutions, and streamlined ...

Algolia today introduced Smart Groups to give merchandisers and content managers greater control over how products are displayed across search results and category pages. It blends manual curation ...

SugarCRM has integrated its sales-i solution with the Sugar Sell sales automation offering, guiding sellers to the opportunities that are hidden in plain sight.

First-party data ensures accurate information because it’s derived from observing real people and can only be obtained by purchasing through authorized sources. These real-people audience insights can ...

Less than a month out from PegaWorld 25, The Venerable Paul Greenberg and I, aka The CRM Playaz, have our annual pre-conference visit from Founder and CEO Alan Trefler. And we get a taste of what to ...

As companies face difficult decision about fluctuating costs, it will be crucial to be transparent with customers.