Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...
Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...
Zoom Communications, Inc. (NASDAQ: ZM) today announced a standalone offering for Zoom Virtual Agent (ZVA) Receptionist, enabling organizations to add an AI-powered front desk to their existing phone ...
New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized ...
Zoom unveils Virtual Agent 2.0 to power smarter, autonomous customer support via next-gen agentic AI
SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...
Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...
In recent weeks, Alvaria Inc. launched its compliance-focused outbound engagement integration for Zoom Contact Center, Canary ...
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