For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

The definition of customer experience is broadening and deepening as we move into an Everything-as-a-Service (XaaS) world, where successful outcomes are just as important as in-the-moment satisfaction ...

The cloud-based customer service platform vendor Zendesk on Wednesday rolled out two new products, as well as a redesigned company logo and brand, all aimed at helping businesses take a more proactive ...

A growing product suite looks poised to serve customers that aren't yet big enough for Salesforce but still need full-featured software. There's Zendesk Connect for data-driven email marketing; ...

Effortlessly migrate your data to Zendesk with our comprehensive data migration options. Streamline your transition and enhance your customer support today. In today's fast-paced business landscape, ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE:ZEN) today launched a redesigned company brand and an expanded product family focused on building better customer relationships. As part of its move ...

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it. Along with ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today launched Sunshine, an open and flexible customer relationship management (CRM) platform built completely in the public cloud on Amazon ...

A look at the suite of products offered by Zendesk (NYSE: ZEN) lately makes it clear that the company wants to provide much more than customer support -- technology once known as help desk software.