Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...
Voice AI Agents: Also available within Zendesk Contact Center, fully autonomous AI agents powered by agentic AI, designed to understand natural speech, take action, and resolve issues without ...
Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...
Zendesk CX Trends 2026 report highlights a new standard: customers now expect instant resolutions, deeper personalization, and greater transparency from AI-powered experiences.
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback