COLUMBIA, S.C. - Yesterday we celebrate the companies with the best customer service. Today, it's the worst. First off and most importantly I want to stress that while this piece is highly subjective ...

SEATTLE -- Yesterday we celebrated the companies with the best customer service and two local companies were on the list! Today, it's the worst. First off and most importantly I want to stress that ...

The customer service industry is not for the faint-hearted, and yet most Americans, 107.8 million people, work in private service-providing industries. 16.7 million of them work in the leisure and ...

Dude, Where’s My Order? “The customer is always right” — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s ...

A London bakery was the subject of an attempt to smear its reputation via a viral video alleging it had terrible customer service—only for the internet to come out on the side of the bakery. Fortitude ...

Have you ever been confident in your customer service quality, only to receive feedback revealing that your customers feel otherwise? Suddenly, the top brands are doing everything right, and you’re ...

TAMPA, FL -- First off and most importantly I want to stress that while this piece is highly subjective and not a reflection of any views held by this news station or our parent company, there was a ...

Dealing with customer service centers can be very frustrating, and some companies are way worse than others. Financial site 24/7 Wall St. collaborated with research survey group Zogby Analytics, which ...