June 4, 2025 -- Marketing and customer experience teams are under more pressure than ever – expected to deliver highly personalized, multi-channel champaigns with tighter timelines and fewer resources ...

The Microsoft Product Support Reports utility offers the ability to select the particular scenarios for which system configuration data will be collected: General, Internet and Networking, Business ...

How do you detect problems, solve them and notify customers before they become aware? 2022 will probably be remembered as the year when customer support got universally worse across industries due to ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...

Microsoft this week announced it will lop off five years of support when it releases the next Windows 10 long-term servicing channel (LTSC) product and the next Microsoft Office LTSC product, both of ...

Microsoft has a policy that limits application support to ten years for most products without a defined lifecycle. As a result, there’s a long list of products that have been or will be deprecated in ...

Product-led growth (PLG) is a business approach in which the product drives customer acquisition, expansion and conversion. According to a VentureBeat report, “58% of SaaS-based subscription ...