Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. This question has been a matter of ongoing debate for many ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

A team is only as great as its leader. Discover the core traits of effective leaders that you should be striving for. Great leaders inspire teams through visionary thinking, empathy, emotional ...

Leaders have always been celebrated for the results they deliver. For many years, it was single-focused. In the business world, it’s shareholder returns; in government, it’s growth; in the nonprofit ...

Good article concerning “Qualities of a good leader” on February 9. I believe it would be, in the absence of a “Second Coming” for some folks, difficult to find a person who would possess all of the ...

People are often on their best behavior when they’re being interviewed. They’re trying their best to impress a potential employer, and they’ve likely rehearsed answers to the most commonly asked ...

Some patients ask me how they might best lead their sports teams or school clubs. I start by telling them how I learned the beginning of the answer the hard way. When I was 13 years old, I organized a ...

My wife and I have noticed the moral compass of our leaders has eroded enormously. We are nearly 70 years old and don’t want to leave this world without thinking of who is being left behind — the ...

Proper communication is crucial if you want to be successful as a leader. Make sure that communication channels are well established and open between you and the people under your leadership at all ...