Improving quality for customers leads to increased customer satisfaction, loyalty and repeat purchases. Tools commonly used in quality management initiatives enable you to perform root-cause analysis ...

NEW YORK (January 25, 2016)—According to a new report by Forbes Insights, in association with Pitney Bowes, "Understanding Your Customer: The Foundational Enabler of a Superior Experience With ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Editor's Note: "Rebalancing Quality Priorities" is a three-part series describing a new approach to quality management from a customer and risk management perspective that involves the entire ...

The 1990s brought about substantial improvements in the knowledge and equipment engineers use to diagnose and resolve power quality and reliability problems. Despite these advancements, however, it ...

AI can offer many opportunities to improve your service quality and efficiency and attract new customer segments that were previously unaffordable. The Fast Company Executive Board is a private, ...

Quality affects a company in a variety of ways, from productivity and profitability to customer satisfaction and public perception. In addition, quality affects the overall operating costs of a ...

Product quality can make or break your brand’s success and profitability. In fact, when Deloitte surveyed consumers on why they purchase from a specific brand, “quality” was cited among the top three ...

Opinions expressed by Entrepreneur contributors are their own. I’ve been an entrepreneur since 1999. I worked in three startups earlier in my career. I cherish the extensive network of diverse ...

Verizon's first quarter earnings met expectations on both the top and bottom lines Wednesday as the company added 1.5 million net wireless customers to end with a total of 92.8 million subscribers.

Earnings reports and retail sales figures this year reveal that consumers remain cautious about spending, continuing a two-year trend. Companies like dollar stores and off-price retailers have ...