In our everyday life, we continually verbally and non-verbally interact with those in our surroundings both in our personal and professional lives. We do this by means of encoding and decoding ...

Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. Did you know that active listening is considered a top ...

Communication skills are among the most important and needed in every job, regardless of the level of the position. Most people concentrate on speaking and writing but give very little emphasis to the ...

Years ago, as a young college student trying to learn the ropes and figure out my path in life, I found myself in the office of an older, very sage professor, seeking advice. I was contemplating ...

Team building promotes problem solving, efficiency and reliability. Listening is a critical communication skill and involves much more than the act of just hearing what someone says. Team members who ...

Whether we're sitting in a meeting, hearing our partner tell us about their day, or catching up on our favorite podcast, we may think of listening as a passive activity. In these scenarios, the person ...

C-suite leaders don't always know what's going on at the lower level of the organization. This is how they change that reality. New leaders fail if they don’t listen to their teams. Here’s a ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

We have all been in a situation where you’re having a conversation with someone and can’t quite remember everything that person said. Don’t let that be the case when it comes to business transactions; ...