Syntrix Launches as the First AI Agent Evaluation and Live Agent Training Platform for Enterprise CX
NEW YORK, March 3, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced the launch of Syntrix, a groundbreaking simulation and ...
How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...
Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. When our team at Nextiva recently examined the state of customer experience efforts in the ...
Agile experience management platform Momentive, formerly SurveyMonkey, revealed new capabilities of its customer experience (CX) platform GetFeedback to help users create and close feedback loops ...
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