In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...
More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...
TOKYO -- Seven-Eleven Japan Co. has been conducting an "omotenashi (hospitality) training" program for foreign employees since 2021, and the Mainichi Shimbun visited one of the training sessions in ...
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