Standing in the path of someone’s uncontrolled anger is scary, yet there are several grounding phrases truly brilliant people say to put an angry person in their place. Learning how to deescalate a ...

All of life is a negotiation. It is a necessary life skill that, sadly, is seldom taught. Understanding the psychology behind the negotiations one is likely to face daily is a significant advantage.

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

Dealing with other people’s anger can be challenging, confusing, and sometimes terrifying — especially if it’s someone we’re close to like a spouse, parent, or co-worker. In this article, I’m going to ...

Anger is not usually a pleasant feeling. When we feel we’ve been wronged—by, say, a slow driver or a boss or a noisy neighbor—our heart rate, blood pressure, and body temperature go up, preparing us ...

The last thing that most of us want to deal with is an angry person in our face. But chances are, sooner or later, it’s going to happen. So what do we do? And, maybe more importantly, what shouldn’t ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. When I began studying how workplace culture impacts ...

We all know someone who seems to carry a storm cloud around with them, seemingly furious at the world. While it’s tempting to chalk it up to a short fuse or a bad day, there's often more going on ...

Executive coach and author Nick Robinson illuminates the challenging traits of work colleagues and shares strategies from his book — The 9 Types of Difficult People: How to Spot Them and Quickly ...