We heard from more than 1,000 readers on State Farm’s controversial AI makeover

The 104-year-old insurer is attempting to leapfrog its business model into the 21st century with the help of artificial ...
Opinion

State Farm’s AI plan for sales agents sparks uproar. 'A real slap in the face.'

AI tools and changes to contracts for 19,000 sales agents appear to be a response to the insurer’s eroding status in the industry.

State Farm overhauls agent contracts, mandates AI use

The insurer is cutting pay and benefits while requiring agents to adopt new AI tools, after losing its top auto insurer ranking to Progressive ...

State Farm’s AI push sparks fears of job losses: ‘Slap in the face’

State Farm’s AI push sparks fears of mass job losses: ‘A real slap in the face’ - While agents report potential income declines of up to 40 percent, State Farm disputes those figures ...

Unwelcome ‘Neighbor’: State Farm Agents Wary of AI Overhaul

State Farm is known for its human touch, and a career as a State Farm agent has gained a reputation for fair pay and benefits.

State Farm Life Insurance Review

In 2025, State Farm issued $130 billion of individual life insurance, with $1.2 trillion active policies by the end of the year. In total, State Farm paid $924 million in dividends to life insurance ...